Privacy Policy

SixtySixTimes is committed to protecting the privacy of any personal information it holds about individuals on behalf of our clients in accordance with the Australian Privacy Principals (APP).

We understand the importance to our clients and to their customers of the discreet and confidential handling of their personal information. It is SixtySixTimes’s policy to comply with the requirements of the Privacy Act 1988 and the Australian Privacy Principles contained in all activities involving the collection, use, disclosure and handling of personal information.

In this policy, personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (source:

Privacy Act 1988). http://www.oaic.gov.au/privacy/privacy-act/the-privacy-act

Personal Information
Our clients provide personal information including names and addresses, email addresses, mobile phone numbers, bank and customer account details, website activity and other information relevant to the communication they require. We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

We can also receive information directly from our clients’ customers at our client’s request or by customer access to client information collection points such as websites.

We also hold contact information of employees of our clients including names, addresses, email addresses and phone numbers.

Information Use
SixtySixTimes will not use personal information concerning an individual for a purpose other than the primary purpose for which it was intended. Consent for use of the information is to be obtained from our client’s customer through our client, and provided to us with consent via a Client Contract or Quote Approval.

If an individual has made known to us their desire not to receive any further direct marketing communications, we will advise the client of the individuals wish to cease any direct marketing communications.

Disclosure
Personal information stored for one client is never used for or disclosed to another client or to any other third party.

SixtySixTimes may however provide personal information to third parties who are engaged with us to assist in the provision of client communications and services including email, SMS and video platforms as well as organisations that participate in payment systems, including merchants and payment organisations. Where information is provided to these third parties, SixtySixTimes takes reasonable steps to ensure that its contracts and agreements with the third parties include requirements for them to comply with the Australian Privacy Act 1988.

We may also provide information to authorities where required by law.

Overseas Disclosure
We may use overseas suppliers to assist in the delivery of electronic communication material. Prior to establishing a relationship with an offshore supplier, we confirm their data security arrangements to protect the information, confirm measures are in place to restrict the use to which they can use the information and require their acknowledgement and compliance with the requirements of Australian privacy laws.

We will not use overseas suppliers without the concurrence of SixtySixTimes clients. We currently use suppliers in the United States of America and the United Kingdom.

Quality
SixtySixTimes will take all reasonable steps to ensure that personal information it holds is accurate, complete and up-to-date.

Security
Data is managed via the following methods:

• Our preferred method of receiving files is via SFTP or Mass Transit. It is recommended that files sent are encrypted. Very rarely, data is received on removable media and is immediately copied to secure file servers and the removable media is then securely destroyed or by the clients request returned to its originator.

• Data containing personal information is held on file servers by us for a period of time where it is required for its intended purpose (standard is 90 days) or as specified by a client.

Government Related Identifiers

In the infrequent occasion we receive or collect government related identifiers such as tax file numbers. We will not use this information to manage personal information nor will we disclose this information.